Shipping policy

Shipping Policy

1. Order Processing

  • All orders are processed within 3-5 business days (Monday through Friday, excluding holidays).
  • Orders placed after 5pm or during weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been successfully processed and shipped.

2. Shipping Rates and Delivery Estimates

  • Shipping costs are calculated at checkout based on the size, weight, and destination of the order.
  • Delivery times may vary depending on the destination, weather conditions, and other unforeseen delays.

3. Shipping Partners

  • We work with multiple carriers to fulfill your order including USPS, UPS, FedEx, DHL.
  • Once your order ships, you will receive a tracking number via email to monitor the progress of your package.

4. International Shipping

  • We currently do not offer international shipping at this time. 

5. Shipping Restrictions

  • We do not ship to P.O. Boxes, military addresses (APO/FPO), or other restricted shipping locations. If we are unable to ship to your address, you will be notified promptly, and we will offer alternative solutions.

6. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer support team immediately.
  • We will work with the carrier to investigate the issue and offer a solution, which may include reshipment or a refund, depending on the circumstances.

7. Order Modifications

  • Once an order is placed and payment is processed, it is typically unable to be modified or canceled. Please review your order carefully before completing your purchase.
  • If you need assistance with modifications, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

8. Returns and Exchanges

9. Contact Information

If you have any questions or need assistance with your order, feel free to contact us at:

  • Email: grassycreekdesigning@gmail.com